A single point of contact for the entire life of the product

Our team replies within 24 working hours with a dedicated case number.

Open an after-sales case

Contact

After-sales contact

Fast response

First diagnosis within , case opened with a dedicated tracking number.

Replacement

Within for a major defect — subject to model availability.

Spare parts

Stock guaranteed on the major pro brands (Grohe, Geberit, Vaillant, Bosch).

The Belgian legal minimum warranty is 2 years. Most of our partners offer an extended warranty.

Prepare the info

Order number, photos/videos of the defect, description of the problem.

E-mail or call

24h diagnosis

Our technician reviews the case and proposes a solution (repair/replacement/credit).

Resolution

Within 5 to 10 days depending on product availability and intervention location.