How can we help you?

Answers to the most frequent questions. Our team is also reachable on

Track my order

Order number + e-mail for real-time tracking.

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Delivery & lead times

Delivery zones, lead times, rates and Click & Collect at our Drogenbos store.

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After-sales & warranty

2 to 10 years depending on the product. Replacement within 5–10 days, spare parts 15 years.

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Phone, e-mail, chat or directly in store.

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